Terms and Conditions

By using this website, you are agreeing to all of the following Terms and Conditions. You must stop using this website immediately if you disagree with any of them.

1. Definitions

"Website", "Company" means 3HoursEssay.com.

"Customer" means an individual or organization that places an order with the Company and has their payment accepted by the Company.

"Terms and Conditions" means everything set out below and any other written agreement between the Customer and the Company.

"Services" means the writing services provided by the Company.

"Product" means any form of written text produced by the Company that has been ordered and purchased by the Customer.

2. Products and Services

2.1. Academic writing: original text for academic purposes that has been composed by freelance writers who have transferred copyright to the work to the Company. The following Terms and Conditions apply:

• The Company retains the copyright to any academic paper purchased by the Customer.
• The Customer agrees to use a purchased academic paper for personal, non-commercial use only.
• The Customer agrees to use a purchased academic paper for research/reference use only.
• The Customer agrees that purchased academic papers cannot be passed off as the Customer’s own work.
• The Customer agrees to properly cite and attribute to the Website any content used from a purchased academic paper.
• The Company does not condone or knowingly engage in any acts of dishonesty such as fraud or plagiarism.
• The Company abides by all copyright laws and would never knowingly assist a Customer to violate any copyright laws.

2.2. Website content: original and/or edited text for publication on websites that has been composed by freelance writers who have transferred copyright to the work to the Company. The following Terms and Conditions apply:

• The Customer has the right to use purchased website content in any way.
• The Customer owns the copyright to any purchased text for publication on websites.

2.3. Copywriting: original and/or edited text for sales and marketing purposes that has been composed by freelance writers who have transferred copyright to the work to the Company. The following Terms and Conditions apply:

• The Customer has the right to use purchased sales and marketing content in any way.
• The Customer owns the copyright to any purchased text for sales and marketing purposes.

2.4. Editing and proofreading: text provided by the Customer that is given to the Company in order to provide revisions or suggestions to improve it. Improvements can focus on aspects such as overall content, flow, formatting, grammar and spelling. The following Terms and Conditions apply.

• The Customer has the right to use any purchased amendments to their text in any way.
• The Customer retains the copyright to their text and any purchased amendments.

3. Refunds

3.1. Refunds are provided according to the following Terms and Conditions or at the Company’s discretion.

3.2. The Customer agrees to provide clear and accurate instructions with their order. Following the acceptance of the Customer’s order, the Company agrees to make every reasonable effort to meet the Customer’s requirements, while the Customer agrees to give the Company reasonable co-operation and support to ensure that the Product is of an expected standard.

3.3. The Customer must make a refund request in writing by email or via the Customer Admin Panel within seven days of the Product’s delivery. The Company will not consider any refund requests after the seven-day deadline has expired.

3.4. If the Company fails to deliver the Product to the Customer by an agreed deadline, the Company’s fee will be adjusted based on a new deadline. Once the Product has been delivered, the Company will refund to the Customer the difference between the original and adjusted fees.

3.5. In order to prevent fraud, the Customer may be asked to take part in a verification procedure to confirm billing or order details. The Company will initiate the verification procedure within two hours of receipt of the Customer’s payment. If the Customer is unable to complete the verification procedure within a reasonable amount of time, within two hours of receipt of payment confirmation by the Company, this may affect the Company’s ability to meet the order deadline, and in this case the Customer may not be eligible for a refund due to late delivery.

3.6. The Customer agrees to provide all of the necessary instructions and materials for the completion of the order. If the Customer needs to provide additional instructions or materials then this must be indicated in the order form, and the order will be paused until they have been received by the Company. Any late delivery of the order caused by the Customer’s failure to provide all of the necessary instructions and materials may not be eligible for a refund.

3.7. The Customer agrees to provide clear, concise and accurate instructions for the completion of the order. The Company will attempt to verify any confusion related to order instructions, and the order will be paused until the Customer has resolved the matter. Any late delivery of the order caused by confusion related to the Customer’s instructions may not be eligible for a refund.

3.8. The Customer agrees to give the Company reasonable co-operation during the period that work is taking place on the order. This includes responding promptly to any emails from the Company asking for additional information or clarification in order to deliver the Product. Any late delivery of the order caused by the Customer failing to respond to such communications may not be eligible for a refund.

3.9. The Customer agrees to provide all relevant materials required for the completion of the order. If the Customer needs to provide additional materials then the order will be paused until they have been received by the Company. The Customer agrees to provide the Company with any obscure, rare or difficult to access materials within two hours of payment receipt. Any late delivery of the order caused by delays related to the Customer failing to provide materials or access to them may not be eligible for a refund.

3.10. The Customer may choose to request a revision of their Product based on the Free Revision Guarantee. The Company may require additional time to deliver the completed Product under these circumstances, and this may not be considered a late delivery that is eligible for a refund.

3.11. The Customer agrees that a freelance writer will only be assigned to work on the order once it has been paid for. The Company will only set off a deadline when it has received payment and all of the necessary instructions and materials. If the Customer delays making payment after having submitted the order form on the Website, it is possible that the requested deadline will not be met and this may not be considered a late delivery that is eligible for a refund.

3.12. The Customer may agree an extended deadline with a freelance writer. In this case a new deadline will be set, and failure to meet the original deadline will not be considered a late delivery that is eligible for a refund.

3.13. Discounts may be offered by the Company on a seasonal basis. Discounts are ineligible for refunds and are not cumulative. Discounts can be applied or ignored by the Customer on a per order basis.

3.14. Points may be offered by the Company on an occasional basis and can be used to cover a maximum of 50% of the Product fee. Points are ineligible for refunds and are not cumulative. Points can be applied or ignored by the Customer on a per order basis.

4. Plagiarism

4.1. The Company agrees to scan the completed Product in order to detect any plagiarism prior to delivery to the Customer. Any plagiarized work will be revised.

4.2. The Company agrees to refund in full any Product for which the Customer provides sufficient evidence of plagiarism. Acceptable forms of evidence are an independent report with links to the source that has been plagiarized or a report by the Customer with the necessary evidence to prove the plagiarism claim.

4.3. The Customer agrees that the Company’s decision on evidence of plagiarism in the Product is final. Standard expressions and/or references that are similar to those found in another piece of work cannot be considered to be part of the plagiarism estimate. The No Plagiarism Guarantee will not be applied in cases where the plagiarism estimate is minor or where a software error is responsible for the detection of plagiarism.

5. Cancellations

5.1. The Customer can cancel an order at any time prior to making a payment.

5.2. The Customer agrees that once an order has been paid for, a freelance writer will be allocated to work on it. As this incurs a cost to the Company, the Customer will not be eligible for a full refund if a cancellation is initiated at this stage. Any refunds or discounts under these circumstances will be solely at the discretion of the Company.5.3. In the event that the Customer has initiated a cancellation after payment but before a freelance writer has been allocated the project, the Company agrees to provide a refund of 80% of the total amount paid.

5.4. In the event that the Company allocates a project to a freelance writer before the Customer has initiated a cancellation, the Company agrees to provide a refund of 40% of the total amount paid.

6. Amendments and revisions of completed work

6.1. The Company agrees to amend or revise free of charge any Product that the Customer reasonably believes does not meet the order’s instructions or guarantees set out on the Website. The Customer agrees to submit any request for an amendment or revision in writing by email or via the Customer Admin Panel within 14 days of the delivery date. The Customer agrees that any requests made after 14 days from the delivery date will not be eligible for a free amendment or revision.

6.2. The Customer agrees that a freelance writer may require additional time to make an amendment or revision and this will not be subject to the initial order deadline. If a freelance writer requires an extension of the initial deadline, this can be agreed at the Customer’s discretion.

6.3. If the Customer requires an amendment or revision that was not part of the original order instructions or contradicts the original order instructions, the Company and the Customer can agree a nominal fee based on the scope of the additional work.

7. Fees and payment

7.1. The Company’s fees for services provided appear on the Website. If the Customer requires a service that falls outside the usual parameters or requests an amendment or revision that is inconsistent with the original order, the Company may charge a fee that is reasonable for the work involved.

7.2. The Customer agrees to pay for the order upfront on the understanding that the Company will allocate the work to a freelance writer. The Company agrees to provide a full refund in the event that it is unable to allocate the work to a freelance writer.

7.3. If the Customer makes a payment using a credit or debit card, the Company will use the same card details to process any full or partial refund.

7.4. If the Customer makes a payment by wire transfer or PayPal, the Company will give the Customer the choice of a refund via PayPal or credit towards future orders.

7.5. All refunds are subject to these Terms and Conditions or made at the discretion of the Company.

8. Delivery of Products

8.1. The Company will deliver a completed Product to the email address that the Customer used to register with the Website. The completed Product will also be accessible via the Customer Admin Panel.

8.2. In the event that the Customer has not received a completed Product by the deadline, the Customer agrees to contact the Company in order to establish whether delivery has failed for technical reasons. In this event, the Company will help the Customer to retrieve the Product.

8.3. The Customer agrees that the Company is not liable for any delays in delivery that are the result of a malfunction of the Customer’s mail-server or the Customer’s internet service provider.

9. Privacy and security

9.1. The Company agrees that all details of the Customer’s order are confidential, and will only be disclosed when lawfully required and/or in the pursuit of fraudulent transactions.

9.2. The Company’s policies and practices regarding the handling of information provided by the Customer are detailed in the Privacy Policy on the Website.

10. Third party links

10.1. The Company may provide links to third party websites or resources. The Company does not approve, certify or sponsor any such third party content. The Customer agrees that the Company is not responsible for any direct or indirect damage or loss resulting from the use of links to third party content.

11. Limitation of liability

11.1. The Customer agrees that the Company is not responsible for any losses or damages related to the use of the Product or Website.

12. Amendments

12.1. The Customer agrees that the Company can unilaterally change these Terms and Conditions. The Company agrees to publish any such changes on this section of the Website and recommends that the Customer reviews it from time-to-time.